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Absolutely lovely oak and gun metal furniture delivered today. The communication was faultless throughout and the guys delivering the table and bench were friendly, polite, careful in our home and assembled it brilliantly. 10/10 team for quality of furniture, customer care and communication.
Thanks
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Big thank you for my wonderful furniture delivered last week. Your delivery team were great too. Lovely lads and very polite. Will definately be back for more.
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Hi Peter,
Just wanted to say thank you for the excellent service provided and to say we are very happy with our new bed!
The delivery guys were excellent as well!
Thanks again
Joanne
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Just received our two Tetrad sofas. Brilliant service despite all the problems of the pandemic. Great advice and perhaps more importantly stockists of great products. We will be back!
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I just wanted to say thank you for much for your excellent service. I am so impressed.
Thanks again,
Mrs Munn
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Hi Sam
Just to confirm that the replacement chair was delivered a short while ago. The seat cushion is significantly more resilient and firm. It now seems similar to the other chair and should hopefully remain resilient and comfortable.
Once again we thank you for your quick action and first class customer service. Also we'd like to let you know that the lads who delivered were friendly, helpful and polite and couldn't be faulted.
Regards to all at Furlongs and we look forward to the time when we can return to your store to shop for more items.
Best wishes,
Mavis & Derek
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Dear Furlong
We just wanted to thank you for organising the replacement table top at our place in New Milton.
We are grateful for your kind attention and good service.
Kind regards
Helen Webb
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We had our Harris Tweed Sofas delivered on Friday and we're as please as punch and very happy with the delivery people. Thank you for keeping in touch with us.
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Good selection of quality furniture and a pleasant retail experience. The service is excellent - Sam does a great job organising everything and the delivery team are a delight. Thanks!
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Wonderful service! Our Oak cupboard that you made specifically for us is superb.
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Just to say that I had delivered my sofa and my bookcase and I wanted to say how nice the lads were that delivered them, they were really sweet and they plumped all the cushions up on the couch and I was very impressed.
So just to say a big thank you.
Mrs Stephens
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Hi,
Just a note to say the sofa’s arrived this morning and we’re really pleased with the quality and comfort. The delivery lads were very sweet too!
Many thanks for all your help!
Sophie Cavanagh
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My sofa you delivered yesterday is wonderful, the quality is superb.
I would just like to mention your delivery team (the guys who don't get much recognition) they were so professional.
Thank you we will be back soon.
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Hello David/Sam
Just a note to say thank you very much for completing my order - including my exacting specifications!
Everything was delivered as ordered on Tuesday this week and to my entire satisfaction by your third party delivery team - who as ever, were very professional and courteous.
The efforts all round were much appreciated.
Hope business continues to go well for you - despite current challenging times.
And doubtless, like Arnie, I’ll be back!
Kind regards
Jill
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I would just like to say how happy I am with the service you have provided.
Pete,Sam and the whole team have been wonderful.
Your delivery drivers where amazing too.
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We are so pleased with our bespoke corner unit.
Thank you.
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I am posting this message to thank Mike from Furlong Furniture for his exceptional service in assisting me.
Really beautiful, well made furniture that will last a lifetime.
Thank you.
Carol
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Dear Mike and David,
Just to let you both know that yesterday afternoon we received delivery of the Oak Dresser that we ordered from you recently. The dresser is exactly as we had imagined it and we wanted to thank you both for your attention and advice which helped us to chose a dresser that matches our requirements. We are delighted that the dresser has met and exceeded our expectations and that it now forms a fabulous focal point for our kitchen. We attach a photograph of the dresser for you to see in the event that you haven't had an opportunity to see it before it was delivered to us. Please feel free to use this photo to illustrate the dressers that you supply to any future prospective purchasers.
We would also like to congratulate you on an exceptional level of friendly service backed up by good advice which helped us to decide which items of furniture will be the best choices for our new home. We hope to be back at your shop in the near future to choose a sofa and also some chairs for our newly redecorated lounge.
With best wishes,
Mavis & Derek Bridges
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Thank you for my Urban table ,the quality is so good.
I would also just like to add how good your delivery guys are.
Thank you
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Thank you for my sofa I have just received ,it is wonderful.I was vey impressed the way I was kept fully informed during lockdown and how quickly it was delivered after lockdown was lifted.I am a very happy customer.
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We had never been in the shop before and found exactly what we were looking for! We ordered some furniture from Furlong,l Furniture, with a large clock and some other items! They were delivered and the customer service was impeccable! Good customer service is so rare these days! We can’t wait to go back, we have a dining room table and chairs next on our list! Thank you so much and see you again soon!
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I just wanted to say a big thank you to marvellous Mike for all his help. The part arrived today and will be just right for the job!
Thanks again for all your help, what excellent customer service.
Best wishes
Mrs Bennett
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Hi,
Just wanted to say thank you very much for your service.
My dresser arrived this morning and not only does it look great, but it fits perfectly!
I’m a Very happy customer.
Best regards
Katie Langton
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Hi, I just wanted to say thank you so much for fixing our broken bed. We really appreciate you going to such efforts - outstanding customer service - thank you 😊
Nicky Simmons
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We are delighted with the quality of our new furniture. We were also very pleased with the delivery team who arrived on time, carefully assembled the dining table and removed all packaging. We would definitely use Furlong Furniture again and would have no hesitation in recommending them.
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I am very happy with my Urban Table, I absolutely love it!
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Hi
We have today taken delivery of our furniture order and we are absolutely delighted. Everything is even better than we remembered it and looks amazing in our home. A huge thanks to the delivery boys who came when they said they would and placed everything where we wanted it - a great job by them. All in all, it has been a wonderful experience from the visits to your showroom where we were extremely well looked after to the delivery into our home. WELL DONE!!
Next time we are in the Ringwood area, I am sure we will be popping in to see you!!
Thanks again and kind regards.
Peter & Lorraine Sinclair
Derbyshire
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thank you for the made to measure wardrobe delivered by your very efficient delivery team.
It fitted in our alcove perfectly and the colour match was fantastic too.
Great service.
Fiona & Paul Heart
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We just wanted to say thank you for how well everything was sorted out with our replacement table. We are very happy with the service we have received, in particular the aftersales service.
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Just wanted to say how delighted I am with my order. I am so impressed with the fast, effiicient service - I chased my order at the weekend and by Tuesday it was in my home in London. The delivery guys were delightful and manged to get the sofas in, although it was through a tight entrance.
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Hi there
I would just like to say thank you for your excellent service. The table and chairs are fabulous and we have enjoyed some family meals together already! The prompt delivery and installation of the furniture was great.
Thank you for coming all the way to Staffordshire.
Kind Regards
Lisa Wilson
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I purchased an oak kitchen island for my refurbished kitchen and could not be more pleased. Delivery service was excellent and the men had to place item in an awkward position but were very helpful. Price of item was very competitive.
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A perfect dresser, measured up, designed and manufactured exactly as required, and delivered perfectly to time. Adds a beautiful finishing touch to our kitchen. You were all great fun to deal with, too. A most enjoyable experience! We're not likely to need much furniture in the near future but when we do we will come straight back.
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I had my furniture delivered yesterday and I just wanted to say thank you very much, it's lovely. I am very grateful for all that you have done and the delivery staff were brilliant.
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Thought I would let you know that I've just taken delivery of the Harris Tweed Sofas and footstool and they are fantastic. The delivery guys were excellent as well. Really grateful to the salesman and all the staff there. Thanks very much.
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I am very happy with my purchase and the delivery guys were brilliant. 10/10.
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Thank you so much for my specially made unit. I'm very impressed.
The service and delivery was excellent.
Thank you.
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Just to say that we are delighted with our new furniture, and the services of Furlong Furniture Co. The delivery guys were super too and also removed our old furniture into the garage - what service. - thank you!
Highly recommend
Very best wishes
Sue
and Cliff Allen
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Dear Mike
I just wanted to let you know that I’m thrilled with my new bedroom furniture. Thank you so much for all the time and attention you gave to my order: helping me choose colours and handles and more importantly adjusting the sizes to fit my bedroom.
The delivery team was extremely efficient, patience and took off their shoes before I even asked them. Even though they arrived by 815 instead of between 9 and 10, they were happy to wait while I got ready. They didn’t even want to cuppa...
Thank you again so much.
Kind regards
Corinne Board
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The furniture in your shop combined with your delivery company = all fantastic.
Mrs Hustler
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Just to confirm we received our replacement chest yesterday. Many thanks for sorting this out, great customer service.
Can I also compliment the two gents that delivered it, if only all delivery people were as helpful and friendly, please pass on my thanks.
Regards,
Andy
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Big thank you for all of the furniture order. All fits well.
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Thank you so much for our beautifully made to measure bookcase. It fits perfectly and looks lovely.
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Purchased another piece of furniture from Furlong Furniture today, adding to our ever growing collection. Once again very pleased with the quality, care and attention and fabulous service from Furlong. Thank you
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I have just had a delivery of a bed and mattress on Wednesday.
Your furniture and service is impeccable.
Sarah P.
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Just wanted to let you know that the only thing my wife and I argue about is who is going to sit in our new harris tweed leather chair! I think you may see us again very soon for another one.
Mike.
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Wanted to say how great Dave and the team are, we've bought a lot of furniture from you over the years and you are always so helpful, nothing is too much trouble. So thanks guys for the excellent and friendly service
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I received my goods last week and I am very happy with the quality. I thought I had over done it with the size but it fits perfectly. The delivery guys were excellent.
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Dear David,
We keep meaning to drop in to thank you and your colleagues for the desk and bookcase which you had purpose built for our office. The time you put into designing it with us was very much appreciated and it fits perfectly into the rather limited space we were working with. We are now using it on a daily basis and are really pleased with both its functionality and how it looks.
We may be back for another couple of shelves for the desk cupboards - there is one in each at the moment and we can't remember how many we ordered - we know we kept changing our minds!
Once the office is completely finished we will send you a picture. We are just waiting for the floor to be laid.
Again, many thanks for your time and patience and please also pass our thanks onto the manufacturers.
Kind regards,
Sue (Plumb) and Simon
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To all at Furlong Furniture, we wanted to thank you, our furniture was delivered just before Christmas and we love it. There were a couple of bolts missing and you very kindly rushed over with them. It's so refreshing to received such amazing customer service we didn't want to leave it unsaid!
THANK YOU!
We hope you had a wonderful Christmas and we will no doubt we will see you again.
Mr and Mrs Novell.
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We have received a delivery of Balmoral furniture and it is fantastic. The delivery company are a credit to you and were absolutely brilliant.
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The delivery team were very good, a real ambassador to your comany. Super delivery and service from the shop.
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Thank you for your prompt and courteous response to my query.
As usual the Customer Service provided by Furlong Furniture is second to none, and is a primary reason we (and friends we have recommended) continue to purchase goods of excellent quality from you. You, and indeed the Company, should be applauded for your quality of service and goods.
Kind regards,
Cameron
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Many thanks for the cabinet received today. Matches my furniture beautifully. Many thanks Bea Burn
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Thank you for your first class service once again. This is the third time we have used you and it is always brilliant. The delivery service was brilliant too.
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Shop staff, products and delivery service was fantastic. I'm very happy with the overall service I received.
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You delivered to my daughter and the furniture is lovely, we are really pleased and with the service, especially as it is a distance delivery.
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Thank you so much for my perfect table and thank you to the two splendid men who delivered it and put it together.
So easy to shop in furlong furniture.
Diane Norman
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Called in to say how delighted they were with the furniture. They wanted the Chatsworth range which did not offer everything they were after so we arranged for another manufacturer to make a special size bed and special size bookcase in the same design. The design/colour matched perfectly and the Chatsworth Chest and special bookcase sit beautifully next to each other.
They were also very happy with the delivery team.
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Our kitchen is glorious and looks beautiful. The service we received was brilliant.
We're very happy.
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Dear Furlong furniture thank you once again for the excellent furniture
service and excellent delivery guys been shopping with you for over 30 years
now and we are never disappointed with anything from you kind regards Mrs Mr
SJ Mitchell
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Literally just taken delivery of our new Lynton corner sofa from Furlong. Amazing service, ordered at the beginning of June, so quick. All their furniture is super and you are allowed to browse without anyone giving you the hard sell.
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I received delivery of my new Somnus mattress yesterday. Never have I slept so well.
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Great furniture and great delivery team, even on the hottest day of the year.
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Dear Peter (and all at Furlong)
We took delivery of our second lot of made-to-measure furniture and are, again, delighted.
Also to let you know that the delivery guys were great.
We'll be back to you when we need more furniture.
Kind Regards,
Graeme and Diane Fraser-Watson
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Good that you use AVMT - they keep to time, act helpfully and cheerfully and assemble reliably. Most pleased with the table and chairs. Thank you.
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I am very delighted with my sofa and chair I have just had delivered. I am very please with the quality of the items.
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Good afternoon Mike
Sorry for the delay in contacting you but we have been away. The furniture arrived and it is just perfect; I can’t tell you how pleased I am. I have to admit that as delivery approached I was getting nervous as this had all been done remotely and with photographs, but I needn’t have worried. Thank you so much for all the time and trouble taken and please pass my comments onto the joinery.
Kind regards
Janet
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Excellent customer service which led to the purchase of a fantastic quality sofa which was delivered on time. I recommend Furlong Furniture very highly indeed.
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I am very happy with the furniture and the delivery company were lovely.
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Dear Gentlemen
Ref: Douglas family – Highcliffe
Just a quick note to let you know that our bedroom dresser arrived safely yesterday and that we are very pleased with it. Also, the delivery team were once again very efficient and polite. We will no doubt be visiting your showroom again soon!
Many thanks and kind regards
Angus & Katie Douglas
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I would like to thank you for sorting out a replacement TV cabinet for the replacement already provided. All furniture is now fine. Thank you for your patience and excellent customer service.
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Thank you very much for our new bed, delivered on Thursday. This one is much better and suits our requirements and we appreciate your efforts to accomodate our needs. Your after-sales service is excellent.
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I was very please with the delivery, it all ran very smoothly. I am especially pleased with the quality of the furniture. Thank you so much and please thank the salesman who sold the furniture to me. Mrs McNeill.
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Dear Peter
Now that all of the family have returned home I've managed to find the time to write to thank you. The day bed is superb; beautifully made and perfect for our needs. Our thanks to the Furlong team for pushing the order through so quickly, and to the delivery team who were very helpful and arrived right on time. We really do appreciate all of your efforts.
We plan to finish the remainder of the room in the New Year so will be back for more pieces soon.
Until then, thank you, and a Happy New Year to you all.
Wendy Harris
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I have just received delivery of a Harris Tweed order and I would like to let you know what an excellent service I have received.
Thank you very much.
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Hi,
Just thought i would email you to thank you for dealing with my order, I am thrilled with the furniture, it is beautifully made and wonderfully comfortable.
Merry Christmas
amanda
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I am very happy with my made to measure bedsides they are perfect.The delivery guys were lovely.
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