Frequently Asked Questions
If you cannot find the answer you are looking for, please do not hesitate to contact us by calling us on 01425 471068 or emailing us at [email protected].
Q: How long will my order take?
A: Upon placing your order, you will be given an estimated delivery time - usually 6 weeks - but this can differ depending on what range you order from. Please ask a member of staff for individual delivery times. As soon as your furniture comes into stock at our warehouse, we will notify you usually within 3 days.
Q: Do you open Sundays?
A: Yes, 11am - 4pm.
Q: Do you deliver at weekends?
A: No, we deliver on Monday - Friday from 8am - 5pm.
Please speak to a member of staff if these times are difficult for you and they will be able to assist in finding another appropriate time to deliver.
Q: Does the furniture come fully assembled?
A: Most of our furniture comes fully assembled. Where it does not, a member of our delivery team will fully assemble the piece of furniture for you in the room of your choice. If you have limited space to move the furniture in (i.e, up the stairs) then most our pieces come apart and are easily put back together, which we will do for you on delivery. Please ask a member of our staff for details on individual pieces.
Q: How can I pay for my furniture?
A: We accept cash, cheques and all major credit and debit cards. We can take card payments over the phone or you can pay online.
Q: Can I have pieces of furniture made-to-measure?
A: Yes, although not all of our collections offer this service. Please ask a member of staff if you are after a particular piece made-to-measure and they will be able to assist you with recommendations.
Q: How much is delivery?
A: Please check here for our current charges or ask a member of staff by phone on 01425 471068 or email.